Process Intelligence

Gain process insights and own your processes.

Today’s information systems generate an unprecedented amount of data from both digital and physical sources. When properly ingested, merged, and analyzed, this wealth of data can be used to discover patterns and insights that illuminate paths to better customer experiences and new operational efficiencies. Using a Process Intelligence platform, you can easily discover, understand, and manage business process execution more effectively.

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NelsonHall Names ABBYY a Leader in 2021 Process Discovery & Mining NEAT Assessment


For the second year in a row, NelsonHall has named ABBYY a Leader in the NEAT assessment due to its process and task mining capabilities and the technology’s ability to help organizations understand their business processes and plan change initiatives.

Check out the report

How does Process Intelligence work?

It analyzes multiple processes within your business and delivers a digital process model of your operations.

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A “digital twin” of your business processes

Using advanced algorithms, ABBYY Timeline extracts and reads the time stamps used to record specific events along your processes. The software then visually models these time stamps in such a way that you can instantly identify deviations from the ideal process flow—to find the root cause of a problem that may be costing your business money.

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Centralize multiple processes and systems

Process Intelligence can help you improve every process , from end-to-end, no matter how ad-hoc or complex. Connect and extract data from practically any system used in the running of your company–legacy systems, packaged applications (ERP, CRM, HCM, etc.), trading partners, databases/EDW/marts.

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Process insights

With this visibility into your processes, you can understand exactly how your processes execute. How can automation improve the customer experience? Which employees are the most efficient and consistent? Where are your bottlenecks and how do they affect compliance and service delivery? You gain full transparency and actionable insight for optimizing processes, making decisions, and improving results.

IDC TechBrief: Process Mining Software

Analyst report

Process mining is the first step towards Process Intelligence and improvement. Download this report to learn more about the future of process mining. Plus, how your business can best leverage the technology.

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Usage scenarios

Elevate Process Intelligence across industries.

03A PI Cases RPA

Robotic process automation (RPA)

Reinforce best practices to ensure continuous improvement from your RPA system. Drive robotic process automation enablement and governance with advanced process mining, analysis, and monitoring and alerting.

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03B PI Cases Banking

Banking and financial services

As big data grows, financial service providers need smarter analytics to stay competitive. Drive digital transformation and support risk and regulatory compliance priorities. Leverage process data to increase growth and profitability and improve efficiencies.

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03C PI Cases Healthcare

Healthcare – patient journey

Improve the patient experience and clinical effectiveness, maintain quality standards, and increase efficiency. Intelligent process analytics helps you understand what’s working, what’s not, and why. Identify opportunities to improve service delivery, processes, and more.

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03D PI Cases Insurance


Optimize multiple connected steps in the claims cycle, secure customer loyalty, and ensure positive business outcomes. With insurance process analytics, deliver business value for internal staff, contract adjusters, third-party support organizations, and other partners.

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03E PI Cases Servicenow

Process Intelligence for ServiceNow®

Ensure continuous improvement from your IT Help Desk. Automatically discover and visualize logged ServiceNow® incidents or task processes. Help service desk managers quickly identify ticketing process bottlenecks, uncover and avoid SLA violations, or find the causes of unnecessary, avoidable tickets.

03F PI Cases Supply Chain

Procurement and supply chain management

Optimize supply chain efficiency and improve the purchasing and sourcing process. Discover, analyze, and monitor how your procurement process really works. Uncover delays that cost time and money and discover the most efficient processes paths for positive business outcomes.

Data Driven Automation Decisions with Process and Task Mining

Webinar on demand

Join ABBYY customer RSM to learn how task mining shines visibility on previously dark events on users’ desktops, and how monitoring and alerts will ensure your SLAs and goals are met.

Watch now

Features and benefits for your processes

Easily discover, understand, and manage business process execution more effectively.

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End-to-end process visualization

Visualize the flow of your work through the process stages and see the delays, bottlenecks, outliers, and even items moving backward.

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Customer journey visibility

Gain insight to your “as-is” customer processes. Understand challenges and discover special cases. Use this insight to make improvements that will increase customer satisfaction.

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Reduced time and manual effort

Eliminate manual process evaluation, delivering faster time to value on your process improvement initiatives.

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Compliance risk management

Receive alerts when rules set in place are broken, and follow up immediately to ensure that it won’t happen again.

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Continuous improvement

Process improvement never stops. Automatically monitor process performance in near real time to assist in triggering remediation processes or RPA technologies.

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Cost reduction

Drive down the cost of process evaluation and make it easy to identify high-value improvement opportunities.

Related assets

RPA Today and ABBYY White Paper

Reducing Blind Spots: Scale Your Organization’s RPA Program Faster With Process Intelligence

White paper

In this new white paper from RPA Today and ABBYY, we cover how you can get the full picture of your automation journey. Plus, hear a real-life use case for evaluating Process Intelligence technology.

Download white paper
Process Intelligence vs Business Intelligence: What’s the Difference?

Process Intelligence vs Business Intelligence: What’s the Difference?


Explore the distinctions between Process Intelligence and Business Intelligence in our insightful blog post. Discover how these two approaches can transform your understanding of operational efficiency and decision-making.

Learn more
Business Intelligence and Process Mining

Going Beyond Business Intelligence & Process Mining


Explore the advantages of Process Intelligence compared to traditional process mining methods for sustainable, enterprise wide process excellence.

Download eBook
165 Can You Dig It 360X232

Can You Dig It? Find Meaning Through Process Mining


Hear from analyst firm NelsonHall to dig into the state of process mining – where it’s been and where it’s going – and get tips for wherever you are in your automation journey.

how Process Intelligence can improve the customer journey - webinar

Gain a new perspective on your processes


Watch this session that took place at BTOES Customer Experience Excellence Live to see how Process Intelligence can greatly improve the customer journey.

the global state of operational excellence - report

The Global State of Operational Excellence


With nearly 1000 respondents, 37 insightful questions and detailed analysis & insights from 40 industry thought leaders, this report is one of the most comprehensive studies of critical challenges and future trends within Operational Excellence.

Download report
Process Mining

Performance Benchmarking with Process Mining


Performance benchmarking is tricky. Process Intelligence makes it easier. Check out this webinar from American Society for Quality (ASQ) and ABBYY to learn more.

ABBYY & SAP - Connector

Process Intelligence SAP Connector


How to gain full transparency of each activity, identify opportunities for process improvement, monitor in real time, and predict future outcomes to facilitate decision-making with ABBYY® Timeline SAP Connector.

Download brochure
A Practical Guide to Process Intelligence

A Practical Guide to Process Intelligence

Webinar on demand

Discover Process Intelligence through the eyes of ABBYY customers who have successfully solved a range of different business problems, including a guest speaker from TriNet.

Process Mining and RPA

State of Process Mining and Robotic Process Automation 2020


This report investigates the priorities, challenges, and benefits associated with process mining and how organizations are deploying robotic process automation (RPA). 

Download report
what is a process digital twin?

The Rise of the Process Digital Twin


Process Intelligence provides process insight through use of the interactive "digital twin" of your process. Learn how to build your own process digital twin.

Download infobook
Timeline Analysis™ vs Schema Analysis

Different Approaches to Process Analytics - Timeline Analysis™ vs Schema

White paper

Learn why exceptional analytics demand more than a pretty dashboard. Compare the traditional process mining approach to Timeline Analysis—a patent-pending method to achieving advanced Process Intelligence.

Download white paper
Process Mining and RPA White Paper

Accelerating RPA with a Comprehensive Process Intelligence Platform

White paper

Process Intelligence technology is critical to every step in RPA: design, implementation, deployment, and operations. Learn about the use cases and benefits.

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